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Intensive Registration for 2023

Registration for Australian intensives in our Sydney and Melbourne clinics open for three days from Friday 16th September 2022 at 12 noon AEST through until Sunday 18th September 2022 at 11.59pm AEST

Please note that registration for our new Queensland clinic will not open until February 2023 (see below for further details).

2023 Australian Intensive schedule

2023 Australian registration form

For details about registration in our US or London clinics, please see below FAQ’s.

New and Returning Patient Intake – Deadline August 20th

In preparation for the registration season, we require all NEW to NAPA families to submit a Patient Intake form (PI) prior to the deadline of August 20th 2022.

For returning families, if you have therapy recommendations which are under 24 months old – we don’t need anything more from you at this stage, but we encourage you to complete an Update form if your child has had a change, made some developments, or routine has changed. We set this deadline so our team will have enough time to determine each child’s therapy recommendations before registration opens and send it back to you.

Without a therapy profile and recommendations, we will not be able to be place your child onto the initial intensive schedule, but we can place your child on the waitlist until we have the recommendations in place. So please send in the Intake form as soon as you can!

New NAPA Families:  Patient Intake Form
Returning NAPA Families: Patient Update Form

New Registration Process

1. Pre-Select Your Session Dates

Before you register, select up to five 2023 dates that will work best for your family. This year we are only accepting ONE registration form per patient. On this single form, there is an option to select up to 5 sessions in order preference, selecting the dates and locations of your choice. Please note that whilst we will be offering some one-week sessions in 2023, these will be reserved for returning NAPA families.
If english is your second language or you don’t have access to a computer, then we suggest you have someone assist you with this process or have it explained to you in advance.

2. Register at Your Leisure

You will have a full 3 days to submit your date preferences for 2023 – so no more crazy rush. Each year, we strive to make registration less stressful and more accessible for all families. We have listened to the feedback and this year NAPA will be moving to a “lottery” system, and away from our previous time stamped (first in, first served) submissions. This means, it doesn’t matter how fast you complete your form when registration opens. The NAPA team will now randomly draw registrations from a pool of all forms for each session date per clinic that have been submitted within the three-day registration period and placement notification will begin from early October. By giving our families bigger window of time to submit their initial registration request (16th – 18th September), it is our hope that this process will be less stressful, more convenient, and fairer for our less savvy technology users and busy family schedules (and better for our website load!).

3. Wait for Your Confirmation Email

Intensive Scheduling is a lengthy process so please give us some time to come back to you if we are able to offer your child an intensive session. Confirmations will come via your preferred email address and will be followed with an invoice for the session. Your spot will then be confirmed once you accept that spot and either pay your $1000 deposit or returning a completed NDIS service agreement. You can read more about this process on the Payments page.
Please note that submitting a registration form is a request for an intensive that also lets us know your preferences. Filling out this form in no way guarantees you a session or any preferences. We do our absolute best to accommodate your requests but due to the volume of families, all with specific preferences and scheduling needs, meeting even your most preferred request is not always possible. If you miss out on the session you have registered for, we will automatically add you to the waitlist for that session.

NAPA Intensive Registration FAQ’s

Can I register at another time?

You will not be able to register for any 2023 sessions prior to the above date. This year, the initial registration window for first round offers has been extended over three days (Friday 16th – Sunday 18th September). Based on our experience, it is highly advisable that you register at this time or get someone to register on your behalf as sessions can fill up fast. Registrations beyond this time remain open indefinitely so you can still register for any intensive after the registration window however you will be likely to be added to the waitlist for these sessions. Waitlists simply mean that the session is currently full and you may be contacted should another family pull out of their intensive or should additional spots become available.

Can I still register for 2022 intensives?

Registration is still open for 2022 intensives for the remainder of the year. These intensives are currently fully subscribed so it is likely that you will be added to the waitlists for these sessions, but our waitlists do move so we still recommend registering if you are interested in a session for this year. To register for a 2022 session, click here.

Are you doing any pop-ups in 2023?

We are hopeful that we will be able to schedule some pop up sessions in 2023, however for the moment we will not be announcing any pop up sessions until a later date. It is best to register for NAPA intensives in Sydney and Melbourne for the moment and we can always change your booking down the track should we announce a pop up and you are successful in getting in.

When can I register for the new Queensland clinic?

NAPA Queensland is due to open in the second half of 2023. As we are yet to finalise the location for our new Queensland clinic or the exact opening date, we will not be opening registration for the Queensland intensives until February 2023. It is best to register for NAPA intensives in Sydney and Melbourne for the moment and we can always change your booking later once the Queensland clinic details have been announced. We will announce the Queensland registration date on this page and our social media channels soon.

How do I register for intensives in the US or London?

Registration for the 2023 schedule of intensives in our US clinics opens on Thursday 8th September at 1pm PST. You can find out more about the US schedule and registration here.

Our London clinic which is scheduled to open in September 2023 and will have its registration open in March 2023. If you are interested in receiving updates on our London clinic, please complete this form.

Can I submit multiple registration forms?

This year we are only accepting one form per patient. Submitting multiple forms will not increase your chances of gaining an intensive spot.

Please note that we will always work off the most recently received registration form.

Are certain intensive sessions easier to get into than others?

Yes. Our school holiday sessions are in highest demand and tend to book out the fastest. If you are not particular about when your child completes their intensive, or your child is not yet at school, then we suggest you choose options outside of the school holiday blocks. Don’t forget that NAPA’s team of amazing therapists is expanding plus we will be opening our Queensland clinic in the second half of 2023, so we have more places available than ever before!

Is it important to complete the registration form at 12pm on the first day?

This year we have extended the initial registration window for first round offers over three days (Friday 16th – Sunday 18th September). This means that allocation of intensive spots will no longer be reliant on the first to submit or the fastest typer! It is more important to submit an accurate registration form with your location and session preferences. We will then randomly select patients who have registered within the initial registration window to complete our first round offers.

We have a limited number of spots and a few thousand families who will be registering for these spaces. Even if you submit your form as quickly as possible, we simply cannot offer every family an intensive due to the volume of applicants. However, registering during our registration window does ensure you have the best chance of selection for first round offers or at the very least, are high on the wait list!

How do I know if NAPA has received my registration request?

If your Registration Request has gone through successfully, you will receive a confirmation email directly to the email address that you have registered with. You can utilise this confirmation email to check your selections at any time.

How many intensives can I register my child in?

We suggest that you only apply for the dates you really can commit to and prioritise your top session dates in the order that you want them. Typically, children may do between 2-4 intensives a year. We recommend a minimum  6-week break between intensive sessions, including sessions you may be doing with other clinics. You will continue to see gains after your child’s session, and it is just as important to build off those gains as the intensive session itself. If you would like to schedule another session within two intensives of your last, you will need discuss this with NAPA and receive permission from the NAPA therapy team. This year, the registration form will limit you to just 5 session choices.

If you are flexible and can do any intensive during the year or intensives in other clinics, then please mention this in the comments section of the registration form. Do not submit additional registration forms.

How do I amend my registration request once I have submitted it?

If you make an error on your registration form, we suggest that you reply to the confirmation email that you receive with the corrected information.  Please note that if you choose to submit a new form, we will always work off the most recently received registration form.

What happens once I have submitted my registration request?

You will receive a confirmation email to confirm your registration request and the selections you have made. This should be kept as a record of your registration request, but in no way guarantees that you have been successful in obtaining a spot in our program.

The registration process is an extremely busy time for NAPA as we schedule an entire year’s worth of intensives for the two clinics at this time. It is a manual process and very complex as we try and ensure that as many families as possible get a session and each program is appropriate for each child. Please allow us some time to come back to you by email and confirm if your child has gained a place in an intensive or has been added to a waitlist for a session.

Whilst your child may initially miss out on a preferred place due to demand, we process a number of rounds of applications over the weeks post the registration opening as families accept or decline their session offers. Your child will automatically be added to the waitlist to each of the sessions that you registered for, and we will contact you by email if an appropriate place can be found. Keep in mind that things can easily change in other family’s lives throughout the year, and these waitlist spots may be offered to you sooner rather than later.

I am already on the waitlist for 2022, do I need to register again for 2023?

Yes! Even if you have registered for sessions in 2022, you will need to complete the registration process again for 2023 indicating the sessions and preferences you are interested in for the new year.

At NAPA, we treat each calendar year seperately so you will need to complete this process each year.

What is your Cancellation Policy?

Our normal cancellation poilicy applies to all intensive sessions once they have been confirmed and the deposit has been paid/NDIS Service agreement has been returned. For our full cancellation policy please click here.

What if I can’t travel to an intensive due to COVID restrictions?

Please note that we will be flexible where possible and waive cancellation fees for intensives if they are cancelled beyond your control or if travel restrictions prohibit you from coming to NAPA. Whilst NAPA is open and travel is possible, we will still charge normal cancellation fees if you cancel within 30 days of the start of your intensive, when you have made the optional decision to cancel. We understand these are very challenging times, however we ask for your understanding and co-operation with these conditions so we can continue operating our clinic during these times.

For up to date details on our COVID policy, please visit this page.

I haven't received any communication about registration or since registration - What's happening?

Please note that we will only be in touch with you after registration if we have a space to offer your child. Due to the number of registrations we receive each year, we simply cannot get into contact with every family. If you have not heard from us, this means that you have missed out on a initial place in the intensives you have registered for but we will have automatically added you to our waitlists for those sessions so we may still get into contact with you further down the track if a spot opens up or as our team continues to build. We also suggest that you follow our facebook page as that is where last minute intensive spots often open up.

Please be aware that on occasions (and especially if you have a hotmail email address), emails from our central server can filter automatically into your junk folder. Please monitor these folders, especially in the weeks following registration, as that is where your intensive offers may go! It is best to add NAPA Centre as an approved sender of emails to your system to avoid this happening in the future.

I still have registration questions – what should I do?

Reach out to us at any time to ask your registration questions. You can submit them via email or we recommend calling either of our clinics to get your questions answered on the spot.

Hot Tips About Registration From NAPA Parents 

  • Have your preferred dates chosen in advance– do check your calendar for your local school holiday dates, any family events, any holidays or long weekends planned etc that might mean you can’t travel to or attend an intensive.
  • Have any particular details or notes about any preferences pre-written in a Word document so you can easily copy and paste into the notes field in the registration form – this will save you time and effort! Information about your child’s nap times or feeding times is super helpful for planning.
  • If you have particular preferences – NAPA will do their best to accommodate your preferences, but in general, the more you add (such as start times, therapists etc) the harder it may be to easily schedule you into a session. If your chosen therapist is already booked up, it is noted by the team, but that therapist may not become an option. The upside is, your child will be with an equally fantastic NAPA therapist – in fact you may find a new favourite therapist!
  • Therapy type preferences: If in doubt, you really don’t know, or you have only recently submitted an intake form, choose “therapist’s recommendations” for types of therapy option.
  • Make sure you complete all of your own and your child’s details in full, as well as your contact details. All fields must be completed in order for the form to be able to be submitted.
  • The system will (hopefully!) work. If you are having issues, remember to FIRST check which internet browser you are using (Safari, Firefox, IE, Chrome etc), and some workplace internal servers/firewalls are not a fan of some forms. Check this before calling NAPA!
  • On the day, concentrate on making your own child’s session selections carefully when the form opens. Don’t waste precious time by ringing NAPA or posting on social media – that just wastes your time – and jams the NAPA phone lines! Remember you have more time this year to register so don’t panic!

 

You’ve got this NAPA Parents! 

We are here to help. Reach out anytime.

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