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COVID-19 & NAPA

23rd July update – NAPA IS STILL OPEN!

Following the recent announcements by the NSW Government, please be advised that as NAPA is classified as an essential service (both health and disability service), we will remain open during the current NSW lockdown. We will continue to take all of the below precautions to ensure a safe environment for you and your children and ask that all families also abide by the below requests. Any changes or amendments to our COVID plan will be updated on this page. If you are concerned about attending NAPA for scheduled appointments during this lockdown period, please call us during clinic hours on 02 9420 5080 or email us at info@napacentre.com.au at any time to discuss options for rescheduling or changing your appointment to telehealth.

PLEASE NOTE: IN LINE WITH CURRENT RESTRICTIONS, ANY ADULT COMING TO NAPA FROM THE LOCAL GOVERNMENT AREAS OF FAIRFIELD, CANTERBURY-BANKSTOWN, LIVERPOOL, CUMBERLAND OR BLACKTOWN (OR ANY OTHER LGA ADDED TO THE NSW HEALTH LIST) MUST COMPLETE THE SURVEILLANCE COVID TESTING REQUIRED IN THE LEAD UP TO THEIR VISIT. THIS MEANS THAT UPON ENTRY TO NAPA (OR BEFORE) YOU MUST PROVIDE NAPA WITH PROOF THAT ALL ADULTS HAVE HAD A COVID TEST WITHIN THE PREVIOUS THREE DAYS OF YOUR APPOINTMENT AND THEN SUBSEQUENTLY EVERY THREE (3) DAYS THEREAFTER. WE DO NOT REQUIRE THE TEST FOR YOUR CHILD, UNLESS THEY HAVE RECENTLY BEEN ILL OR PRESENTED WITH COVID SYMPTOMS.

IT IS ALSO IMPERATIVE THAT ANY PERSON VISITING NAPA, NO MATTER WHERE YOU RESIDE, CHECKS THE NSW HEALTH WEBSITE FOR DAILY UPDATES ON HOT SPOT VENUES, AND DO NOT COME TO THE CLINIC IF YOU ARE CONSIDERED A CASUAL CONTACT AT ANY OF THESE VENUES.

 

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At NAPA, we work with a variety of medically complex patients every day,  and we always take their personal health and safety very seriously.  Like all paediatric and health care settings, we already take extra precautions to keep our patients and staff well, but we have taken additional steps to manage the current evolving COVID-19 situation. We want to reassure all families that our current procedures in place are following the advice and information provided by the NSW Health authorities, and announcements made by the NSW government. This may mean that the information below will be updated and may change, so we kindly request that all clients refer to this webpage, and all relevant announcements by your local government authorities before attending the clinic or confirming travel arrangements.
 

TIPS FOR YOU TO STAY PROTECTED 

  • Handwashing with soap is your best self-defence against the spread of germs. Use the “20-second” rule for you and your children. As a backup, we have additional antibacterial hand sanitiser stations readily available to you and your child around our clinic.
  • Wipe down your personal toys or any belongings you or your child uses during therapy before and after their therapy session.  If you need additional sanitising wipes please ask your therapist or any NAPA team member.   
  • Please stay home if you, your child, or anyone in your household is not feeling well, especially if anyone displays a fever, are coughing or sneezing, are experiencing shortness of breath, display a rash, or any other illness symptoms.  If you arrive to therapy or develop any of these symptoms in a session, you will be asked to leave the clinic until you are symptom-free for 48 hours. NAPA will require a medical certificate prior to returning. Your doctor may recommend a COVID-19 test. We will request a negative COVID-19 test notification before you will be allowed to return to therapy. 
  • All families are encouraged to practice safe social distancing. We have lots of room in our new parents room, but if you are wanting to spread out further, we invite you to take an empty treatment room or perhaps spend your break outside, on our balcony area or at the Sinora Cafe. We encourage all families to leave the clinic as soon as possible once your child’s therapy session is completed. Each child may only have up to two additional people in the clinic at any time – including parents, siblings and carers. If you have additional people in your party, they will have to remain outside of NAPA.
  • Please be mindful of media reports on recent hotspots or outbreaks. Please do not come into the clinic if you currently live in, work in, have visited or been exposed to any of these hotspot venues in the lead up to your NAPA visit. Please follow all NSW advice if you have or may have come into contact with a known COVID case.
  • Help us keep our NAPA family safe by following all travel guidelines.  Until further notice, we will be requiring a 14-day self-quarantine from all NAPA clinics for patients, families, and staff who have travelled overseas in the lead up to their intensive or if you have been exposed to a known hotspot venue. If this applies to you and will affect your intensive dates, please contact us immediately. You and your family may not attend NAPA Centre until your local public health unit informs you and that it is safe to do so, and we will require a negative COVID-19 test dated within 3 days of the start of your intensive before you will be allowed into the clinic. For further information on NSW border restrictions, please refer to: https://www.nsw.gov.au/covid-19 

HOW NAPA IS RESPONDING 

  • Until further notice, our sickness policy now requires any child, parent or team member experiencing any cold or flu-like symptoms to be free of symptoms for 48 hours prior to returning to therapy. Depending on your symptoms, you may also have to produce a negative COVID-19 test prior to returning to the clinic.  
  • We are asking that you limit each patient to two caregivers present at a time, including siblings. Please avoid bringing any additional family members to NAPA during this time. If you arrive at NAPA with more than three people in your party (including your NAPA child), then you will be asked to leave some of the members of your party outside of the clinic.
  • Upon arriving at NAPA each day, please sign in with our NSW Health QR Code, available at the front door and front desk area. It is your responsibility to complete this registration for yourself and all members of your party, each day you arrive at NAPA.
  • We are temperature checking every individual that enters NAPA, every day. Our temperature checks are contactless and are a necessary additional precaution we need to take. Anyone with a temperature over 37.5 degrees will be asked not to enter NAPA. 
  • Telehealth options are and will continue to be available for families who are nervous about face to face treatment. Please note however that not all services are available via telehealth and NAPA’s priority is to transition back to face to face therapy for optimal care when you feel it is safe to do so.
  • Until further notice, all adults entering NAPA will be required to wear a facemask – including our staff and therapists, and leave them on for the entire duration of your stay. Please bring along your own facemasks as NAPA is unable to provide them for you. Alternatively, we have disposable facemasks available for purchase at reception for $1 each. Children undergoing therapy are not required to wear a facemask.
  • Your therapists are being extra vigilantto ensure every mat, bench, toy, and piece of equipment used during your child’s session is clean and safe to use. We appreciate your assistance too during the session if you can, so your child minimises missing therapy time. Please note that we may have to finish your session time a few minutes early in order to prepare for our next client.
  • We have many smaller treatment rooms in our clinic and will spread out accordingly. Please note that smaller rooms may have limits on the amount of people that can be in them at the onetime so we ask for your assistance in abiding by these rules.  Staff will carefully plan and manage where they will run your child’s session in the NAPA clinic. We ask you to kindly respect their decision on this. 
  • Any staff member who is ill or shows early symptoms of being ill will be sent home and will need to be free of symptoms for 48 hours prior to returning to the clinic. This may affect some schedules and we ask for your understanding at this time. 
  • We are disinfecting all clinic areas with hospital-grade cleaner regularly through the day and have scheduled additional cleaning sessions by our professional cleaning company. 

ADDITIONAL RESTRICTIONS ON TRAVELLERS FROM HOTSPOT STATES

We will continue to closely monitor announcements made by the NSW government and NSW Health in regards to COVID 19 outbreaks and hotspot states. Should you live or spend time in any states that are declared to be hotspots we recommend you consider cancelling or postponing your intensives with us. At any time, if NSW Health places restrictions on travel you may not be guaranteed entry into the state. NAPA Centre is an Allied Health organisation and is not defined as a ‘medical institution’, so exemptions for travel into NSW may not apply to your child’s intensive. NAPA have no control over how we are defined, or how your application may be assessed. 

As NAPA has many vulnerable children coming into the clinic every day, should families still wish to travel to NAPA for their intensive from a designated hotspot area and you successfully apply for an exemption to travel, the following restrictions for attendance will continue to apply until further notice:

  • You must be able to demonstrate that you have self-isolated for 14-days in the lead up to your intensive start date. As per NSW Health regulations, this isolation period should be conducted AFTER you have crossed into the NSW border. 
  • You must produce a negative COVID-19 test for each member of your travelling party, whether or not they are coming to NAPA with you each day. This test result must be valid within 3 days of the start of the intensive, and provided by a NSW testing clinic. 

 

CURRENT NSW LOCKDOWN

NAPA Centre and Allied Health is considered an essential service by NSW Health and as such, we remain open for all services during these lock-down periods. NAPA is a registered COVID Safe clinic and even whilst restrictions are in place, we do not anticipate having to close the clinic. We can assure you if you choose to attend that you will be met by an enthusiastic team of amazing therapists and in the safest clinic environment we can make. Be we equally understand if you would prefer not to travel or come into the clinic during this time.

You will need to make your own decisions based on the current situation and how this will affect your family’s needs. If you do come to Sydney, you may be restricted to remaining in your home or accommodation and only traveling to NAPA and back. You may or may not need to potentially isolate upon returning to your home at the end of the intensive. This advice is out of our hands and will differ between LGA and States and can change at any time.

What we do ask during this current NSW lockdown is that you please let us know in writing a minimum 7 days prior to the start of the intensive start date about your intentions to attend or cancel the session. As we are open and operating as normal it means that we have obligations to our staff and as such, need this notice period in order to make alternate plans should you wish to withdraw your child from the intensive. Should you choose to withdraw from the intensive and you give us at least 7 days notification, there will be no cancellation fee charged. If you choose to cancel your child’s intensive within 7 days of the starting date of the intensive, then full cancellation fees will apply as per NAPA’s normal terms and conditions, irrespective of LGA area advice or border changes.

If the COVID-19 situation changes in NSW and allied health services are advised to close for face-to-face appointments (either before or during your intensive), we will be in touch with any family directly affected. NAPA may have the ability to run telehealth sessions for some children. 

CANCELLATION POLICY DURING COVID-19

Please note that we will be flexible where possible and waive cancellation fees for intensives if they are canceled beyond your control or if travel restrictions prohibit you from coming to NAPA. Please note that whilst NAPA is open and travel is unrestricted into Sydney, we will charge normal cancellation fees if you cancel your intensive, apart from circumstamces above. We understand these are very challenging times, however we ask for your understanding and co-operation with these conditions so we can continue operating our clinic during these times. Your family should consider all aspects of how travel is being affected during COVID 19, including the potential need for you to isolate ahead of your intensive or afterwards. 

If you pay a deposit or further amounts for a intensive that is affected by a clinic COVID closure or by state/international travel restrictions or quarantines, we will work with you to reschedule your intensive for a later date when things have settled down (subject to availability). If your intensive is also cut short by an announcement around travel restrictions, then please discuss this with us. Please note that there are no guarantees that we can place you in a later intensive, as this will be reliant on a suitable space being available for your child. Any payments you have made will be held in credit until a time at which you can utilise them, minus any cancellation fees that may still be applicable. 

If we are unable to find a suitable place for your child at a later date, you may request a refund for any payments made. As noted above, a cancellation fee may apply if you have not given us adequate notice or chosen to cancel for your own reasons and not for reasons that have been enforced by state restrictions. A fee of 3% of the amount being refunded will also be applicable should you request a refund. 

CHAT TO US 

We will continue to keep you updated as any new information around travel and health restrictions for COVID-19 becomes available and will update this web page as circumstances and advice changes. Please use this page as your source of truth for all things Covid related for NAPA.

If you are concerned about whether you can still attend your upcoming intensive, please contact us directly via info@napacentre.com.au to discuss your options. 

Thank you for your support to keep all our NAPA family happy and healthy!  

We are here to help. Reach out anytime.

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