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Frequently Asked
Questions

Intensive Therapy Program Questions

What gains can I expect to see my child make from an intensive therapy session?

Many of our children have the same overall diagnoses, but vastly differ in their level of ability or presentation. Others have very rare or undiagnosed conditions. For this reason, it’s very difficult to judge exactly what gains your child may see from an intensive session.

All programs are individually tailored to your child’s needs and around your child’s goals. On the first day of your child’s session you will meet with their therapy team and collectively come up with a set of realistic goals for the following weeks. Your primary concerns will be taken into account, so please feel free to discuss openly what you would most likely to concentrate on.

Typically we strive for 6-12 months of typical development for your child, when comparing the intensive program to a weekly therapy program.

What should I bring to an intensive session?

• Braces • AFOs • Healthy snacks, drinks, and juices • Regular shoes that fit without AFOs and socks • Any other equipment you would like to incorporate in the session (walkers, wheelchairs, etc) • Favourite toys/books (prizes for a great day or week) • Tablet with shows or music for motivation when therapy gets tough, or your child has a break • An extra change of clothes in case of an accident • AAC Device or communication tools • Icy Hot, BioFreeze, Tiger Balm, arnica cream, magnesium cream (not the oil – it tends to be a bit stingy!), or any preferred massage cream for sore muscles • Medications, vitamins, supplements, etc. • Extra nappies • And parents, don’t forget to bring some snacks and entertainment for you too!

Our parent lounge is equipped with a fridge, microwave, coffee, tea, dishes and utensils.

What should my child wear for their intensive?

The ideal outfit to be worn during an intensive session is a lightweight t-shirt, long lightweight pants or leggings, and sneakers. Keep your child comfortable by avoiding baggy clothing, which tends to bunch up under the Neurosuit and cage harnesses. Jeans, tracksuit pants, and shorts are not recommended. Please bring socks and some stable shoes. Good running shoes are fine if you do not have any specific therapy footwear.

How do I know what therapy my child should be doing in their intensive?

All children prior to booking an intensive therapy session will need to have their Patient Intake form completed and assessed. You can find the link to the Patient Intake form here: https://napacentre.com.au/australia-intake-form/

The NAPA therapy team will make initial therapy recommendations, which will be sent through to you. After receiving this, you can contact our Intensive Co-ordinator at NAPA, or you can apply for your child to be scheduled into an intensive session.

You need to do this do be able to book into a session or have your child placed on a waitlist. We do not presume to add your child to a waitlist without your request.

All therapy recommendations will be reviewed prior to the start of any therapy program beginning, and again upon actual assessment on the first day of your child’s appointments. Please note the first day of your child’s intensive/weekly therapy session may involve a full evaluation so their goals and program can be finalised appropriately. We may also need to change the program once we have seen how your child adapts to the NAPA therapy programs.

What other information may NAPA need about my child?

It is important that you keep us updated of any changes, developments, or regressions your child may have. If there are any medical procedures, seizure management plans, or changes to their diagnosis, again, please let us know.

We would prefer all children on the program supply up-to-date information about the status of their hips. If your child has any known hip instability, please ensure we have their latest hip migration information (report and x-ray) prior to beginning therapy. If you are unsure, please refer to your child’s doctor to check if there are concerns, and please update us to their response. It is important the NAPA therapy team are aware of your child’s latest hip status, as it can affect how they plan the therapy program.

In some circumstances, we may require written medical clearance from your child’s specialist team prior to starting an Intensive session. We do recommend you let your child’s physician know they are joining the NAPA program.

Can my local therapist observe a therapy session?

Yes this is possible, but must be arranged in advance and cleared with the NAPA therapy team. Please note, this is an observation session, not a training session for your local therapist. Our therapy team will be focused on your child and their NAPA program.

Is a home program provided?

Yes an achievable home program will be taught to parents and carers towards the end of the intensive program. This will also be videoed and given to you on the last day of the intensive.

It is also possible to have a home program written up – please discuss this with your child’s therapy team, as there may be an additional fee for this service.

Can I bring my other children or extended family?

Yes this is possible, and kids love a cheer squad, but you will be responsible for them, and ensuring they don’t distract from your child’s therapy session, or any other child doing their therapy session. We suggest you bring plenty of entertainment for any siblings, and spread out the visits from additional family members.

Our team will gently ask for your assistance in keeping the therapy area focused on the children doing the program, and that our parent lounge and kitchen areas be treated with respect and kept tidy.

Intensive Therapy Planning Questions

What are the accommodation options near your Sydney clinic?

Lane Cove is located right in the centre of Sydney on the lower north shore, giving you many options for accommodation. Surrounding suburbs of Lane Cove, Macquarie Park, Chatswood and North Ryde are the closest. Here you will find many options including hotels, serviced apartments and air-bnb. This side of the harbour you can look at accommodation in the North Sydney area including Chatswood, St Leonard’s, Milson’s Point, Cammeray, Woolstonecraft, Lavendar Bay, and Neutral Bay. All of these areas are within a 15-20 minute drive from NAPA.

Across Sydney prices can vary considerably, depending on the location and time of year, We do advise that you book as soon as possible once you have confirmed your NAPA intensive.

Following are some great websites to get you started:
www.travelwithspecialneeds.com.au
www.booking.com
www.airbnb.com.au
www.stayz.com.au
www.executiveliving.com.au
www.silkarihotels.com.au

Executive Living Serviced Apartments are able to arrange a discounted rate for NAPA families. Please contact them to discuss directly. Rate and rooms are subject to Executive Living’s availability. Alternatively, Quest, Meriton, Courtyard by Marriot, Sebel, Astra, Medina, and Mantra are all serviced apartment chains to explore.

Please note, NAPA Sydney does not provide or organise accommodation.

How do I get to NAPA Sydney?

NAPA Sydney is located off the main arterial road called Epping Road. When driving down Epping Road (either direction), look for the turn off onto Sam Johnson Way/Lane Cove West Business Park. Follow this road until you hit Sirius Road. Go straight through the intersection and you will find our building on the corner of Sirius and Lincoln Street. Easy!

We do recommend you drive to NAPA if possible, as the centre location has limited public transport options through the day.

Alternatively, you can consider taking bus transport (which will require a walk to and from the bus stop), or Taxi or Uber Share ride services. Please note if you are travelling with a stroller or Wheelchair, these options may make your journey a little longer and require more forward planning each day.

Do you offer parking at NAPA Sydney?

Parking is FREE at NAPA but it is in high demand! The car park is on street level in front of the building. NAPA car bays are marked with our logo. Alternatively, you can park in surrounding streets. Once you have parked, head into the main foyer entrance and take the lift to level 3.

What happens if my child becomes ill prior to their intensive session?

If your child becomes ill or has a surgery scheduled prior to the session start date, and will not be able to participate in their booked therapy program, please contact us ASAP so we can offer another family on our wait list a chance to come to NAPA. A medical certificate or doctor’s letter will be required for the cancellation. NAPA can either hold the money you put towards the intensive as a credit towards an alternative session you schedule with us, or cancel a NDIS Service Booking. We most likely will not be able to get you back in right away, but once we do, we will have our admin team apply this credit to the new invoice. You may also apply for a refund if you are unable to find an alternative date to return.

Without a medical certificate that cover’s your child for the length of the intensive, a cancellation fee may apply.

What happens if my child becomes ill during their intensive session?

If your child is ill during an intensive, we will require a medical certificate to cover any missed hours or days of their program. For local patients we can look to reschedule make-up sessions after the intensive. For children not from the Sydney area, we may be able to add missed therapy hours onto other intensive days when your child is feeling better. In other cases when adding on additional therapy would be too taxing, we credit any hours missed, as a credit that can be applied towards your next intensive, or we can adjust a NDIS service booking if needed.

Without a medical certificate, a cancellation fee may apply.

When can I schedule my child’s next intensive?

Typically, we recommend a minimum two-month (8-week) break between intensive sessions. You will continue to see gains after your child’s session, and it is just as important to build off those gains as the intensive session itself. If you would like to schedule another session within two months of your last, you will need to receive permission from one of NAPA’s therapists.

Intensive Therapy Scheduling and Registration Questions

When does the next intensive session start?

We offer intensive sessions every three weeks, throughout the year. You can view the annual schedule by clicking here.

When will the schedule for next year be released?

The following years’ schedule is released in August of each year. For example the 2021 schedule will be released in August of 2020. Make sure you follow NAPA on Facebook so you don’t miss the announcements around schedule releases. NAPA do not take bookings for the following year prior to the registration period opening.

What therapy program does my child need?

All children prior to booking an intensive therapy session will need to have their Patient Intake form completed and assessed. You can find the link to the Patient Intake form here: https://napacentre.com.au/australia-intake-form/

The NAPA therapy team will make initial therapy recommendations, which will be sent through to you. After this you can apply for your child to be scheduled in to an intensive session.

All therapy recommendations will be reviewed prior to the start of any therapy program beginning, and again upon actual assessment on the first day of your child’s appointments. Please note the first day of your child’s intensive/weekly therapy session may involve a full evaluation so their goals and program can be finalised appropriately. We may also need to change the program once we have seen how your child adapts to the NAPA therapy programs.

How many hours per day would you recommend my child do for an intensive?

The best way to determine which of our therapies are most appropriate for your child is to complete our patient intake paperwork. Our therapists will review to confirm that your child is a candidate for our intensive program, and also recommend which of our therapies are best suited for your child’s needs, as well as how many hours per day they believe to be most appropriate. All intensive sessions are 60 minutes in length.

NAPA Intensive programs run for 3-weeks (15 days), Monday-Friday. We don’t generally recommend shortened periods, so your child can gain the maximum benefit over the 3-weeks. NAPA Intensive programs run every 3-weeks throughout the year.

NAPA is also able to offer weekly therapy sessions to families living locally.

How do I register for an intensive therapy session?

Once you have filled out the Intensive Intake Paperwork, the NAPA therapy team will confirm your child is a confirmed candidate and have made initial therapy recommendations, which will be sent through to you.

After receiving this, you can contact our Intensive Coordinator at NAPA, or you can apply for your child to be scheduled in to an intensive session of your choice by clicking here and submitting a form for the session of your choice. Please note that this does not guarantee a session. It simply lets us know you are interested at coming at this time.

The Intensive Coordinator at the clinic you selected will reach out and let you know our availability for your preferred session. If they are unable to offer a place, they are able to add your child to the session waitlist.

Please note we do not presume to add your child to a waitlist without your request.

What happens if the intensive session I want is full?

If we can’t get you into the session you requested, we can add you to the session’s wait list. We can’t predict if or when a family will cancel, we will let you know if an opening becomes available. How quickly you may move up the waitlist is dependant on how many others registered ahead of you, but is also reliant on other factors like the type of therapy you have requested, and your flexibility with times and availability.

Can I request a specific therapist?

You can note specific therapists in your preferences, but we cannot guarantee any therapist for your session. Many other factors play into scheduling, but we do everything we can to meet scheduling preferences such as preferred therapists and start times.

When will I know my child’s final schedule?

NAPA will release your finalised schedule including your therapist’s names roughly 30 days prior to your intensive start date. Please contact us ASAP if you would like to request any adjustments to your schedule or add more therapy and we will try to accommodate your requests. Please note however that it may be difficult to make changes as our therapists will have very full schedules with other intensive and ongoing weekly patients.

What time will my child’s session begin?

Our intensive sessions begin as early as 8:00 AM, with our last intensive hour beginning at 2:30PM. We do our best to accommodate your timing preferences but this may not always be possible due to our schedules being very full.

Intensive session times run as follows:
8am-9am
9am-10am
10am-11am
11am-12noon
12 noon-12.30pm – Clinic Lunchbreak
12.30pm-1.30pm
1.30pm – 2.30pm
2.30pm – 3.30pm

Can I move my child’s session times once I’ve confirmed their intensive session?

Once an intensive session is booked in, NAPA may have very limited opportunity to amend your child’s schedule. Please ensure when booking that you inform us of your child’s ‘best’ therapy times, or any nap times, and we will do our best to take this in to account when planning a session. Any schedule amends will be subject to availability. At times we will require your flexibility as well.

Can we increase or decrease the number of hours per day once the session begins?

The commitment to the intensive program is for the hours recommended by the therapy team. These hours should be the same each day.

If you think your child will not be able to handle the length of the session we recommended, we advise either considering a smaller schedule, or including a longer break within your child’s daily therapy session. But please keep in mind, your child may be way more capable and have more stamina than you think. Our team are experts in keeping children busy and engaged through their programs, and pacing where needed. Most children well-exceed expectations in their stamina as they work through the program.

Once your child begins their session we will not be able to decrease the number of hours they are confirmed for, unless it is recommended to change by the Director of Rehab at NAPA. Because NAPA is heavily booked in every intensive, we have limited availability to add in more therapy hours, so any additional therapy hours are strictly subject to availability.

What else do I need to do before my child commences their intensive session?

Please ensure you have actioned all requests that will be emailed to you prior to your session commencement. This includes arranging payment for your session, completing or updating your child’s patient intake forms, and signing off on our terms and conditions.

It is important that you keep us updated of any changes, developments, or regressions your child may have. If there are any medical procedures, seizure management plans, or changes to their diagnosis, again, please let us know.

We would prefer all children on the program supply up-to-date information about the status of their hips. If your child has any known hip instability, please ensure we have their latest hip migration information (report and x-ray) prior to beginning therapy. If you are unsure, please refer to your child’s doctor to check if there are concerns, and please update us to their response. It is important the NAPA therapy team are aware of your child’s latest hip status, as it can affect how they plan the therapy program.

In some circumstances, we may require written medical clearance from your child’s specialist team prior to starting an Intensive session. We do recommend you let your child’s physician know they are joining the NAPA program.

How can I connect with other families at NAPA?

We encourage you to join the NAPA Center Facebook page, and the parent-run Facebook forum NAPA Centre Parents Australia. Both are good places to learn a bit more about the NAPA experience, and many of the parents are very helpful in guiding you through the experience, and any travel and planning questions you may have.

Billing, Payment, and Funding Questions

What is the cost of an intensive session?

Your intensive sessions cost will be dependant on how many hours per day your child is doing therapy. The rate for all individual intensive therapy session is currently $175 per hour. To calculate the total cost of an intensive, simply multiply the above rate by the number of days (typically 15) and the number of sessions per day.

For example, a 3-hour daily program will have a total cost of $7850.00 ($175 x 3 x 15).

Please note there will be price increase for therapy sessions from 1 January 2020.
The rate for all individual intensive therapy sessions will be increasing to $190 per hour in 2020. For example, from January 2020, a 3 hour daily program will have a total cost of $8,550 ($190 X 3 X 15).

What kind of payment options are available?

There are many options for payment of your NAPA intensive including private payments via credit card, EFTPOS, or bank transfers, NDIS funding, Medicare schemes, private health rebates, and more. You can find full information on all of our payment options on the Payment Options page of this website.

You will receive an invoice upon confirmation of an intensive therapy session. All details of payment options are also included with this invoice.

Do I need to pay a deposit?

All Intensive bookings will remain unconfirmed until either a AUD $1,000.00 deposit towards the session is received within 7 business days, or we have your child’s NDIS information to complete a Service Agreement and are able to confirm a Service Booking.

If your child has a NDIA managed NDIS plan, you will be emailed a NAPA Service Agreement for you to complete and return to NAPA within 7 days by email. Our admin team will then make a Service Booking through the NDIA portal for the intensive period and therapy hours.

If your child has a self managed NDIS plan, a $1000 deposit will be required. A receipt will be sent to you to claim directly through the portal. Upon payment we will confirm your child’s place in the Intensive.

If your child has a plan management company for their NDIS plan, you will still need to place a fully refundable $1000 deposit to secure your child’s place. You will be emailed a NAPA Service Agreement for you to complete and return to NAPA within 7 days by email. We will require your plan management company’s full details and direct contact. We will forward the invoice to the plan management company, and they will need to process the NDIS funding on your child’s behalf on completion of the intensive.

Your child will be moved back on to the wait list if the deposit is not made by the due date or we are unable to complete an NDIS Service Booking.

When do I need to pay the balance of my child’s intensive?

Full payment, or a NDIS Service Booking must be in place 30 days prior to the Intensive start date. All details of payment options are also included with your child’s invoice, and you will be sent automated reminders as the due date gets closer.

What is your intensive cancellation policy?


Once your deposit is placed or service booking made, your child is confirmed in their intensive session. If you are cancelling, or moving your session, for any non-medical reason, please refer to our cancellation policy below:

30+ Days Prior to the session start date:
• A cancellation fee of $500 will be charged OR 90% of 3 sessions if a NDIS managed plan is being used.

0-29 days prior to the session start date:
• A cancellation fee of $1000 will be charged OR 90% of 6 sessions if a NDIS managed plan is being used.

Within an intensive period:
• Should all pre-arranged intensive sessions not be completed or not attended, a $75 cancellation fee will be charged for each session missed. Any missed sessions due to illness that are NOT supported with a medical certificate or not advised by 7.30am on the day of the appointment will also incur this fee.

Any unused credit (minus cancellation fees) may be transferred onto future sessions with no further charge. Should a refund be required for unused credit, a 3% processing fee will be charged. Refunds may take up to 30 days to be approved and applied.

If your child becomes chronically ill or is medically unable to participate in their scheduled intensive session a medical certificate will be required.

NAPA Centre Pty Ltd reserves the right to make changes to this cancellation and refund policy from time to time to reflect its own updates, or those of the NDIS.

What is your weekly sessions cancellation policy?

NAPA Centre requires that notice by 7.30am of the day of the appointment if the patient will not be attending the scheduled therapy appointment time. If notice is not given by 7.30am on the morning of, NAPA Centre will charge a cancellation fee of $75 for each therapy session missed to the maximum of 3 sessions in a day.

Due to the extensive wait lists we have for our weekly sessions; we can only allow the cancellation of up to 3 weeks of appointments within a 6-month period. After this, your child will need to be moved back onto our waitlist. If you need to cancel all on-going appointments, we do require 14 days-notice, or a cancellation fee per cancelled appointment will apply.

If cancellations are an ongoing problem, NAPA Centre reserves the right to discharge the patient.

NAPA Centre Pty Ltd reserves the right to make changes to this cancellation and refund policy from time to time to reflect its own updates, or those of the NDIS.

What are NAPA’s terms and conditions of service?

NAPA Centre’s terms and conditions are all outlined in this document which must be signed and returned to NAPA prior to the commencement of treatment.

NAPA Centre Pty Ltd reserves the right to make changes to these terms and conditions from time to time to reflect its own updates, or those of the NDIS.

Are you interested learning more?

Contact us