Telehealth Now Available at NAPA Sydney! 


What is Telehealth? 

Telehealth is an online service for physical, occupational, and speech therapy via live video conferencing (Think FaceTime or Skype). The therapy sessions are conducted using a video chat platform and are facilitated by a licensed NAPA therapist. The therapist utilises a direct 1:1 interaction with the patient and patient’s family and may use a combination of “coaching” methods. For example, using the parent to implement therapeutic strategies and techniques throughout session.  

What does a Telehealth session look like? 

Telehealth sessions are intended to run the full length of a typical in-person therapy visit of 50 minutes. Part of your initial session may be comprised of a quick technical run-through, to make sure parent and therapist devices are synched appropriately. Telehealth visits are structured to address current therapy goals, troubleshoot any home exercise program difficulties, and answer any questions parents have regarding transferring skill sets from the clinic environment to home environment. In short, Telehealth sessions remain personalised to each patient, with a large focus on parent/family education.   

Who can participate? 

Any patient with current therapy authorisation with NAPA will be eligible for Telehealth services. In general, patients must also have a current therapy evaluation on file, as Telehealth does not allow for performing evaluations via video conferencing. It is also required that patient have access to video platform via home table/computer/phone.  NAPA utilises Microsoft Teams to facilitate its sessions.


Our telehealth sessions cost the same as our regular intensive sessions at $190. This includes your 50 minute consult, and the additional preparation time that therapists are required to complete. You can pay for these services via bank transfer or through NDIS or your plan manager. Whilst the clinic’s doors are closed NAPA is  currently unable to process telehealth appointments through your private health funds, however you can simply pay and claim them directly at a later date.
If you are interested in starting telehealth services with NAPA Sydney, please click on the button below to register your interest and one of our team will be in contact with you shortly.

Want more information?

If you are still unsure and would like more information about telehealth, please email us at info@napacentre.com.au and we will send you our Telehealth Welcome Packet which will explain things a little more. Alternatively, please call us on 02 9420 5080 and one of our friendly team members will be able to answer your questions.